Omnichannel Contact Center & Support

Stay connected with your customers through MABS Techs Omnichannel Contact Center and Support. Whether via

Seamless Experience Across All Platforms

Stay connected with your customers through MABS Tech's Omnichannel Contact Center and Support. Whether via phone, email, live chat, or social media, customers get unified and fast service. Our smart support ensures customers don't have to repeat their issues. We improve your customer service quality, significantly increasing brand loyalty and customer satisfaction.

Advanced Features

  • Integrated phone, email, and chat support
  • 24/7 dedicated customer service operations
  • AI-driven chatbot and self-service
  • Real-time ticket tracking and SLA management
  • Advanced sentiment and satisfaction analysis
  • Multi-lingual support for global bases
  • Comprehensive agent training and monitoring
  • Secure CRM integration for unified data
  • Automated feedback collection and reporting
  • Cloud-based scalable contact center setups
  • Proactive outbound customer engagement
  • High-definition VoIP and communication tools
Get In Touch
No Image
No Image

Why Choose MABS Tech for Omnichannel Contact Center & Support?

Choose MABS Tech because we treat every customer issue as our own. We combine technology and the human touch for a premium support experience. We ensure your customers feel respected and valued across all channels.

  • Your customers can reach you via Facebook, WhatsApp, or phone, and your team can reply from a single, centralized dashboard.
  • We use AI chatbots to provide instant answers to common questions, allowing human agents more time to solve complex customer issues.
  • Our system remembers every customer's history, providing a highly personalized service that makes the customer feel truly understood.
  • We constantly monitor Customer Satisfaction (CSAT) and NPS scores to ensure your service quality remains at the highest possible level.
  • Our cloud-based setup allows you to monitor your support team's performance live from anywhere in the world at any time.
Get In Touch
A happy customer is your best advertisement. At MABS Tech, we believe customer support isn't just problem-solving; it's the art of building relationships. We provide support on behalf of your brand so your customers always feel honored and important, creating long-term brand advocacy and trust.
Core Technologies
Unified Support Platform

Zendesk

We use Zendesk to manage all customer interactions from email, chat, and phone in one place, ensuring no ticket is ever lost or ignored.

Multi-Channel Ticketing

Freshdesk

Freshdesk helps us automate routine support tasks and provides a robust knowledge base for your customers to find answers themselves.

Real-Time Live Chat

Intercom

We leverage Intercom for proactive live chat on your website, engaging visitors and helping customers the moment they need assistance.

Cloud Communications

Twilio

Twilio provides the backbone for our VoIP and SMS services, ensuring crystal-clear voice calls and reliable messaging for your global support.

CRM Integration

Salesforce

By connecting support to Salesforce, our agents have a 360-degree view of the customer, allowing for more personalized and effective service.

Cloud Phone System

Aircall

Aircall allows our support team to handle phone calls directly from their computers with advanced routing and recording for quality assurance.

Use Cases

E-commerce Support

Managed a retail brand's support during Black Friday, handling 5,000+ chats with 95% satisfaction.

SaaS Tech Support

Provided 24/7 technical help for a software company, reducing their average ticket resolution time by 40%.

Travel Agency Support

Integrated WhatsApp and phone support for an agency, increasing customer re-booking rates by 25%.

Technical FAQ
It is a unified approach where all support channels are connected for a seamless customer experience.
Yes, we offer round-the-clock operations to serve your global customers in any timezone.
Yes, we connect with major CRMs like Salesforce and HubSpot for a unified data view.
We have a multi-lingual team capable of supporting customers in various global languages.
We adhere to strict SLAs, often responding to live chats in seconds and emails within hours.

Get In Touch

Get in touch with us for inquiries, collaborations, or support. We’re here to help!

By submitting this form you agree to our Privacy Policy.
Privacy Policy

Effective Date: 22 August 2025

At MABS Tech, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, products, or services.

1. Information We Collect

  • Personal Information: your name, email address, phone number, company, billing details, and any information you provide when you contact us or use our services.
  • Usage & Technical Data: IP address, browser type, device identifiers, pages visited, and interaction data collected via cookies and similar technologies.

2. How We Use Your Information

  • Provide, operate, and improve our services and website.
  • Respond to inquiries and deliver customer support.
  • Send service-related notices and (with your consent) marketing updates.
  • Protect against fraud, abuse, and violations of our terms.
  • Comply with legal obligations.

3. Legal Bases for Processing

Where applicable (e.g., UK GDPR), we process personal data based on one or more of the following: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (e.g., securing and improving services).

4. Sharing of Information

We do not sell or rent your personal data. We may share information with:

  • Trusted service providers who process data on our behalf under contract.
  • Professional advisers (accountants, auditors, lawyers) under confidentiality.
  • Authorities where required by law or to protect rights, safety, or property.

5. International Transfers

If data is transferred outside the UK/EEA, we use appropriate safeguards (e.g., standard contractual clauses) as required by law.

6. Data Retention

We keep personal information only as long as necessary for the purposes outlined here or as required by law. When no longer needed, we securely delete or anonymise it.

7. Security

We implement technical and organisational measures designed to protect your data against unauthorised access, alteration, disclosure, or destruction.

8. Your Rights

Subject to applicable law, you may have the right to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority.

9. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

10. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

12. Contact Us

MABS Tech

Avicenna House, Suit 706, Seventh Floor, 258-262 Romford Road. Forest Gate, Greater London, E7 9HZ.

Phone: +44 20 3518 7137  |  Email: info@mabstech.co.uk

Terms & Conditions

Effective Date: 22 August 2025

These Terms and Conditions ("Terms") govern your access to and use of the website and services provided by MABS Tech ("we", "us"). By using our website or services, you agree to be bound by these Terms.

1. Use of Services

  • You must be at least 18 years old and capable of forming a binding contract.
  • You will not use the services for unlawful purposes or in violation of applicable laws and regulations.
  • You agree not to interfere with or disrupt the integrity or performance of our website or services.

2. Accounts and Accuracy

You are responsible for any information you provide and for maintaining the confidentiality of account credentials, where applicable.

3. Intellectual Property

All content, features, and functionality (including text, graphics, logos, and software) are the exclusive property of MABS Tech or its licensors and are protected by copyright, trademark, and other laws. You may not reproduce, modify, or distribute our content without prior written permission.

4. Pricing, Payments, and Refunds

Where services are offered for a fee, payment terms will be agreed in writing. Any refunds will be provided in accordance with the applicable agreement or refund policy.

5. Third‑Party Links

Our site may contain links to third‑party websites. We are not responsible for the content, policies, or practices of such sites and you access them at your own risk.

6. Disclaimers

Our services are provided on an "as is" and "as available" basis. We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the services will be uninterrupted or error‑free.

7. Limitation of Liability

To the maximum extent permitted by law, MABS Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the website or services.

8. Indemnity

You agree to indemnify and hold MABS Tech harmless from any claims, damages, liabilities, and expenses arising out of your use of the services or violation of these Terms.

9. Termination

We may suspend or terminate access to the website or services at any time for any reason, including if you breach these Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

11. Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on this page with the new effective date.

12. Contact Us

MABS Tech

Avicenna House, Suit 706, Seventh Floor, 258-262 Romford Road. Forest Gate, Greater London, E7 9HZ.

Phone: +44 20 3518 7137  |  Email: info@mabstech.co.uk

Live Support
Click a question to see the answer:

No matching questions found. Please submit your question:

(This will open WhatsApp with your question pre-filled.)

Go Top
Cookie Policy

Effective Date: 22 August 2025

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site performance, and provide personalised content. This Cookie Policy explains what cookies are, the types we use, and your choices.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember information about your visit, such as preferences and actions.

2. Types of Cookies We Use

  • Strictly Necessary: required for core functionality (e.g., page navigation, secure access).
  • Performance/Analytics: help us understand how visitors use our site (e.g., pages visited, time on page).
  • Functional: remember choices you make to improve your experience.
  • Advertising/Targeting: used to deliver relevant ads and measure their effectiveness.

3. Third-Party Cookies

Some cookies may be set by third-party services (e.g., analytics and advertising providers). We do not control these cookies; please review the providers' policies for details.

4. How to Manage Cookies

You can manage or disable cookies via your browser settings. If you disable certain cookies, parts of our site may not function properly. For more information, visit your browser's help pages.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Updates will be posted on this page with the revised effective date.

6. Contact Us

Questions about this Cookie Policy?

Phone: +44 20 3518 7137  |  Email: info@mabstech.co.uk

Address: Avicenna House, Suit 706, Seventh Floor, 258-262 Romford Road. Forest Gate, Greater London, E7 9HZ.